Frequently Asked Questions

What do I do if I experience website problems?

Do I need to take my voucher on my Urban Adventure?

Do I need to wait for a confirmation from Urban Adventures after I have made a booking?

Do I need to confirm my Urban Adventure?

What is the cancellation policy for Urban Adventures?

How do I amend or make changes to an existing booking?

How do I cancel an existing booking?

How do I register to receive the Urban Adventures newsletter?

What is the maximum group size?

What if I have any unforeseen problems during my adventure?

Is tipping commonplace in other parts of the world?

How do I provide feedback after my Urban Adventure?

Where can I send photos to after my trip?

 

 

 

 What do I do if I experience website problems?

Please contact us at info@urbanadventures.com.

 

 Do I need to take my voucher on my Urban Adventure?

Yes, you will need to present your voucher to your guide at the beginning of your trip as proof of your booking. You can present a voucher on a smartphone / tablet or print it out and bring it with you. In the event there is an age limit on your trip you may need to provide personal ID that proves your and your fellow travellers age.

 

 

 Do I need to wait for a confirmation from Urban Adventures after I have made a booking?

Urban Adventures provides instant confirmation of your trip. After your booking, you will be emailed a voucher to the email account you included in your booking. Your booking will have a five-digit reference number attached to it - please use this if you need to communicate with us regarding your booking.

 

 

 Do I need to confirm my Urban Adventure?

We ask that you contact the local operator of your Urban Adventures tour 24 hours prior to your tour to confirm the details. The contact information will appear on your voucher.

 

 

 What is the cancellation policy for Urban Adventures?

Urban Adventures can be cancelled up to and including 2 days prior to the date of the trip.  Any cancellations made 2 days or less before the date of the trip is subject to a 100% cancellation fee.

 

 

 How do I amend or make changes to an existing booking?

You will be able to use our ‘Traveller Corner’ on the Urban Adventures home page to make changes to or edit your existing booking. This includes the addition of extra people to your booking. Your request will then be sent to our local partner, who will respond within 24 hours. Alternatively, you may wish to call the local partner if your changes are within 48 hours of adventure departure date. These details will be in your booking voucher.

 

 

 How do I cancel an existing booking?

You will be able to use our ‘Traveller Corner’ on the Urban Adventures home page to cancel all, or part, of your booking. Your request will then be sent to our local partner, who will respond within 24 hours. Alternatively, you may wish to call the local partner if your changes are within 48 hours of adventure departure date. These details will be in your booking voucher. Please be aware that cancellations within 48 hours of departure date will incur a 100% cancellation charge, as per our terms and conditions.

 

 

How do I register to receive the Urban Adventures newsletter?

Register for our newsletter here. It is issued twice monthly and is full of great local tips, deals and discounts, fun features, and lots more. To keep your finger on the daily pulse of the Urban Adventures world including exclusive access to discounts and giveaways be sure to like our Facebook page.

 

 

 What is the maximum group size?

Urban Adventures have a maximum group size of 12 passengers. This keeps the groups to a level that does not result in overwhelming the destination you visit and ensures that you are able to have a real experience on your trip by immersing yourself in the local environment. On extremely rare occassions there may be slightly more passengers. In these cases we will try to contact you beforehand to let you know.

 

 

 What if I have any unforeseen problems during my adventure?

Please talk to your guide. They are well trained in running all adventures in a safe manner. If you have any safety, or other personal concerns your guide will be able to provide assistance. If for any reason you are not happy with the outcome, please add this to your feedback, or contact us at info@urbanadventures.com. 

 

 

Is tipping commonplace in other parts of the world?

Yes, tipping is commonplace in most parts of the world. Although our trips are inclusive of all costs, and we ensure our guides and local staff are paid fairly, tips are always welcome.

 

 

 How do I provide feedback after my Urban Adventure?

An email will be sent automatically to you asking for some very brief feedback on your adventure. We welcome all comments, and appreciate you taking the time to respond. You can also contact us by email at info@urbanadventures.com.

 

 

 Where can I send photos to after my trip?

We would love to share your photos of your adventure. If you have photos that you would like to submit to Urban Adventures after you have completed your trip, please attach them to an email and send them to info@urbanadventures.com.

 

Additionally, if you're instagramming while travelling, tag your photos with #urbanadventures so we can see them. If you do, you have the chance to win a free Urban Adventures tour! More details here.



Philadelphia's Urban Adventures

The Philadelphia Urban Adventures team is a knowledgeable and energetic group, dedicated to making sure that our urban travelers get the most out of their Philly experience.  We come from a variety of backgrounds and parts of the world, with shared passions for travel, local culture, history, food, music, art and architecture.  And above all we want you to leave Philadelphia with a love for the City that you will share with others when you get home!  

   Meet the crew in Philadelphia!

Philadelphiia Crew


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Responsible Travel with Urban Adventures

 

Wherever we go in the world, we take a responsible attitude with us. That means travelling in a way which both respects and benefits local people, their culture, their economy, and their environment. Please read on for more information on our Responsible Travel policy and how you can be a responsible traveller for your entire journey.


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