Urban Adventures Privacy and Cookie Policy

At Urban Adventures we recognize that privacy is important. This document outlines the types of personal information we receive and collect when you use our services, as well as some of the steps we take to safeguard information. We hope this will help you make an informed decision about sharing personal information with us.

 

Personal information and other data we collect

 

  • Urban Adventures collects personal information when you register for a service or otherwise voluntarily provide such information. Such as:

 

  •  
    • Register interest for and/or enter a competition
    • Subscribe to our Email newsletter
    • Download any printed materials
    • Book a trip with us
    • Refer a friend to Urban Adventures 

 

  • We may combine personal information collected from you at different times to provide a better user experience, including customizing content for you. 

 

  • Urban Adventures uses cookies and other technologies to enhance your online experience and to learn about how you use our website in order to improve the quality of our services. 

 

  • Urban Adventure's servers automatically record information when you visit our website, including the pages you visit, your IP address, browser type and language, and the date and time of your visit. We cannot identify you individually from this information. This information is used to make improvements to our site and make it easier to find the information you are looking for.

 

Uses

 

  • We may use personal information to provide the services you've requested, including sending email newsletters, or sending printed materials to your home.

 

  • We may also use personal information for auditing, research and analysis to operate and improve Urban Adventure services.

 

  • We may share aggregated non-personal information with third parties outside of Urban Adventures, such as our travel industry partners to better analyse trends and further improve our services.

 

  • When we use third parties to assist us in processing your personal information, we require that they comply with our Privacy Policy and any other appropriate confidentiality and security measures.

 

  • We may also share information with third parties in limited circumstances, including when complying with legal process, preventing fraud or imminent harm, and ensuring the security of our network and services.

 

  • Intrepid processes personal information on our servers in the Australia and in other countries. In some cases, we process personal information on a server outside your own country.

 

Your choices

 

  • We offer you choices when we ask for personal information, whenever reasonably possible.

 

  • You may decline to provide personal information to us and/or refuse cookies in your browser, although some of our features or services may not function properly as a result.

 

  • We make good faith efforts to provide you access to your personal information upon request and to let you correct such data if it is inaccurate and delete it, when reasonably possible.

 

More Information

 

  • For more information about our privacy practices, please contact us any time.  Or email us at info@urbanadventures.com . 

STATEMENT ON COOKIES

By using our website, you agree to our Website Terms & Conditions.

Take a look at our Privacy Policy above to find our more on how we collect and use personal data.

When you visit our websites we use cookies. Cookies allow us to identify the computer or device you’re using to access our websites – but we can’t identify you personally.

You can set up your web browser to refuse cookies, but this means you won’t be able to book on our website or use all of its features.

 

What we use cookies for

  • Storing what’s in your shopping basket: This allows you to buy holidays with us
  • Collecting information: This means we can learn more about how you use our website so we can improve our products and online experience.
  • Tailoring your experience: Cookies allow us to provide you with information, products and services that we think you’ll find interesting
  • Making our marketing relevant: We can show you relevant offers and promotions on our own websites and through our advertising networks.

Email newsletters
If you receive our email updates, we tailor the information we send you based on the data our cookies have collected from your recent visits to our website. You can opt-out of this in any email we send.

 

Types oyou want from our website, which helps us when we’re considering future products like flight routes and holidays.

We can also find out how you move around our website, so we can look into any errors stopping you from being able to do what you want. The data we collect from cookies is really important for us to improve your experience.

 

Making your experience personal

When you’re on our website, we might interact with you or show you personalised information and offers anonymously. Cookies help us to do this by letting us know how you’re using our website on your particular computer or device, which means we can work out what’s most relevant to you.

 

For example, we’ve got more than one million holidays available at any time, but we can use cookies to suggest things like holidays from your nearest airport, destinations you’ve shown interest in, or products you might like.

 

Receive our email newsletters? We link information from cookies with your email registration details so we can tailor the information we send you – unless you tell us not to. You’ll be given the chance to opt-out on every email we send you.

 

Adverts on other websites

If you visit one of our partner sites, you might see an advert that’s relevant to what you searched for when you last visited our own site.  We work with advertising networks who use cookies to collect information on your preferences, meaning we can show adverts tailored to you.

 

Refusing cookies and changing your mind after you’ve accepted


Refusing cookies


You can change your browser settings to accept or refuse all cookies, choose which cookies you want or don’t want, or ask to be notified when a cookie is set. Use the help feature in your browser to see how.

Changing your mind after you’ve accepted our cookies

 

If you change your mind after you’ve accepted our cookies, you’ll find an option within your internet browser to clear cookies that have already been set. Use the help feature in your browser to see how. You’ll then need to change your browser settings to refuse cookies in future.

 

More details on how to refuse cookies

Take a look at the websites of Pinsent Masons law firm or the Internet Advertising Bureau for independent information on cookies – including how to refuse or delete them from your computer or device.

Just so you know, you won’t be able to benefit from all the features of our website and email newsletters or book online with us if you refuse cookies.

 

Find out more on cookies

Take a look at these websites for more information on cookies:

Independent advice

Pinsent Masons law firm

Internet Advertising Bureau

 

Information from our agencies and partners

Adobe

Google Analytics

Omniture

 




Philadelphia's Urban Adventures

The Philadelphia Urban Adventures team is a knowledgeable and energetic group, dedicated to making sure that our urban travelers get the most out of their Philly experience.  We come from a variety of backgrounds and parts of the world, with shared passions for travel, local culture, history, food, music, art and architecture.  And above all we want you to leave Philadelphia with a love for the City that you will share with others when you get home!  

   Meet the crew in Philadelphia!

Philadelphiia Crew


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Responsible Travel with Urban Adventures

At Urban Adventures, we firmly believe local travel is one of the best ways we can support responsible tourism. In fact, we believe it so strongly that we’ve made it our entire business! All our tours are run by local experts, not some faceless corporate team located halfway around the world with no sense of the local vibe.

We craft our tours to ensure every traveller has authentic interactions with local people, businesses, transportation, and food and drink. Local travel gives you the opportunity to experience a destination as locals do, and has the potential to impact you in ways you never imagined. In short: local is awesome.

As a responsible travel company, we promise to:

  • Use locally owned infrastructure on our tours whenever possible.
  • Spread the financial benefits amongst local people and operators.
  • Provide employment and leadership opportunities for local people.
  • Respect local customs and culture.
  • Provide safe tours for Urban Adventure partners, staff, and travellers.
  • Educate travellers and our partners about how and why we choose to travel this way.
  • Limit any negative impact to the daily lifestyles of local people.
  • Limit any physical impact on natural and cultural environments.
  • Provide support to organisations and local communities.
  • Provide opportunities for travellers to interact with local people.
  • Actively ban partners, staff, and passenger participation in or endorsement of commercial sexual activities or illegal drug use on Urban Adventures tours.
  • Work to prevent the exploitation of children in tourism.
  • Actively discourage participation in activities that exploit animals.
  • Use local partners that adhere to Urban Adventures' responsible travel principles.
  • Support and encourage fair employment practices.
  • Give our travellers the best possible value.
  • Have fun!

As a traveller, we ask that you keep the following in mind:

  • People: Be mindful of the local citizens, and seek understanding through shared experiences. Consider their customs and values while in their homeland, and when in doubt, ask your guide for advice.
  • Environment: Be mindful of the local environment, and act with conservation and sustainability in mind. Follow local guidelines, as recommended by your guide, and make proactive decisions on your own.
  • Culture: When travelling to other cultures, remember that not everyone's customs are the same as yours at home. Be respectful, and be mindful of openly questioning a customary practice, even if you disagree with it. Try to understand from their perspective. You may learn something! Your guide will be an excellent point of reference here, so check with them if you're unsure.
  • Economy: Make every effort to use local businesses and put your tourism dollars in the right (local) pocket. We use local vendors and businesses, and your guide will be able to advise you on the best ways to support the local economy.

For more suggestions on how to be a responsible traveller check out our top 12 responsible travel tips, or check out what our friends at Intrepid have to say.


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